Accessibility Statement

Last Updated: August 7, 2025
Effective Date: August 7, 2025

Our Commitment to Accessibility

La Perla Agency is committed to ensuring that our entertainment experiences are accessible and inclusive for all guests, including people with disabilities. We believe that everyone should have the opportunity to enjoy live performance art, and we continuously work to improve accessibility across all aspects of our services – from our website to our live shows and venues.

We strive to meet or exceed the requirements of the Americans with Disabilities Act (ADA) and follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards for our digital presence.

Website Accessibility

Current Accessibility Features

Our website includes the following accessibility features:

Clear Navigation: Consistent, logical navigation structure throughout the site
Keyboard Navigation: All functionality accessible via keyboard
Alt Text: Descriptive text for images and visual content
Readable Fonts: Clear, legible fonts with sufficient contrast ratios
Responsive Design: Content adapts to different screen sizes and devices
Form Labels: Clear labels and instructions for all form fields
Error Identification: Clear error messages with correction guidance
Skip Links: Option to skip to main content
Semantic HTML: Proper heading structure for screen readers

Ongoing Improvements

We regularly review and improve our website accessibility by:

Conducting automated accessibility testing
Performing manual keyboard navigation testing
Gathering feedback from users with disabilities
Training our team on accessibility best practices
Working with accessibility consultants for audits

Known Limitations

We are actively working to address the following areas:

Some older PDF documents may not be fully accessible
Third-party embedded content (videos, maps) may have limited accessibility controls
Legacy event pages may need accessibility updates

Browser Compatibility

Our website is optimized for accessibility on:

Chrome (latest version)
Firefox (latest version)
Safari (latest version)
Edge (latest version)

Show and Venue Accessibility

Venue Information

We perform at various venues across the United States, each with different accessibility features. We provide detailed accessibility information for each venue on our event pages, including:

Wheelchair Access: Entrance ramps, elevator availability
Accessible Seating: Designated wheelchair spaces and companion seating
Accessible Restrooms: Location and availability
Parking: Accessible parking spaces and drop-off zones
Distance Information: Distance from parking to entrance

Seating Accommodations

Wheelchair Accessible Seating

Available at all our shows
Includes space for companions
Various locations within venues (not limited to back rows)
Same pricing tiers as standard seating
Can be purchased online or by phone

Enhanced Accessibility Seating

Seats with extra legroom
Aisle seats for easier access
Seats near exits if needed
Front row seats for lip-reading visibility

Service Animals

Service animals are welcome at all our shows
No additional fees or deposits required
Please inform us in advance if possible so we can ensure appropriate seating
Emotional support animals: Check specific venue policies

Sensory Accommodations

Visual Accommodations

Large Print Programs: Available upon request (48-hour notice preferred)
Braille Programs: Available for select shows (1-week advance notice required)
Audio Descriptions: Available for some productions (check individual show listings)

Hearing Accommodations

Assistive Listening Devices: Available at most venues (ID may be required)
ASL Interpretation: Available for select performances (see schedule or request)
Captioning: Open captioning available for designated performances
T-Coil/Hearing Loop Systems: Available at equipped venues

Sensory-Friendly Performances

We offer specially adapted performances for guests with sensory sensitivities:

Reduced sound levels
House lights remain slightly raised
No strobe lights or sudden effects
Relaxed environment (freedom to move, make noise, leave and return)
Quiet spaces available
Pre-show materials available to prepare guests

Check our event calendar for sensory-friendly performance dates

Content Warnings and Show Information

Pre-Show Advisories

We provide detailed content information to help you make informed decisions:

Strobe Lights/Flashing Effects: Clearly marked on show pages
Loud Sounds/Music: Volume levels indicated
Fog/Haze Effects: Listed in show descriptions
Strong Scents: Noted if used in production
Intense Physical Movement: For shows with rapid choreography
Adult Content: Age restrictions and content warnings clearly displayed

Show Formats

Duration: All show lengths listed including intermissions
Intermissions: Number and approximate length noted
Late Seating Policy: Explained for each production
Standing/Immersive Elements: Clearly indicated for interactive shows

Ticketing Accessibility

Accessible Purchase Options

Online: Our website follows WCAG 2.1 AA standards
Phone: [Accessible Booking Line Phone Number]
- TTY: [TTY Number]
- Hours: Monday-Friday 9 AM – 6 PM EST
Email: access@laperlaagency.com
In-Person: At venue box offices (hours vary)

Accessible Pricing

Companion seats at same price as accessible seats
Personal Care Attendant tickets available (varies by show)
Group rates available for disability organizations

Planning Your Visit

Before You Arrive

We recommend:

Review venue-specific accessibility information on event page
Contact us with any specific needs or questions
Arrive 30 minutes early to allow extra time
Inform us of any changes to your accessibility needs

Day of Show

Available Services:

Early boarding for guests needing extra time
Staff assistance to seats
Program delivery to seats
Emergency evacuation assistance plans

Contact Our Accessibility Team

Advance Planning:

Email: access@laperlaagency.com
Phone: [Accessibility Line]
Response time: Within 48 hours

Day of Show:

Venue staff trained in accessibility assistance
Ask for Accessibility Coordinator at venue

Transportation and Parking

Parking

Accessible parking information provided for each venue
Drop-off zones identified on venue pages
Valet services noted where available

Public Transportation

Nearest accessible transit stops listed
Distance from stations to venues
Step-free route information where available

Rideshare/Taxi

Designated pickup/drop-off areas
Level access points identified

Children’s Shows Accessibility

Our children’s productions include additional accommodations:

Relaxed Performances: Specifically designed for children with autism or sensory sensitivities
Visual Schedules: Available for download before shows
Social Stories: Preparation materials for first-time theater-goers
Flexible Seating: Ability to move if needed
Quiet Spaces: Designated calm-down areas

Private and Corporate Events

For private bookings, we offer:

Venue accessibility assessments
Custom accommodations planning
ASL interpreters or CART services
Accessible presentation materials
Dietary accommodation coordination
Flexible performance adaptations

Digital Accessibility Support

Screen Reader Users

Our website is tested with JAWS, NVDA, and VoiceOver
PDF documents include text alternatives
Videos include captions and transcripts

Keyboard Navigation

Tab through all interactive elements
Skip links to main content
No keyboard traps
Clear focus indicators

Visual Adjustments

Zoom up to 200% without horizontal scrolling
High contrast mode compatible
No information conveyed by color alone

Feedback and Continuous Improvement

We Welcome Your Input

Your feedback helps us improve accessibility:

Share Your Experience:

Email: alise@laperlaagency.com
Phone: [Accessibility Feedback Line]
Online Form: [Feedback Form URL]
Mail: La Perla Agency Attn: Accessibility Coordinator [Address] [City, State ZIP]

Response Commitment

Acknowledgment within 2 business days
Resolution or action plan within 10 business days
Regular updates on improvement implementations

Training and Awareness

Our commitment includes:

Regular staff training on disability awareness
Venue partner accessibility requirements
Performer briefings on accessibility features
Continuous education on best practices

Emergency Procedures

Evacuation Assistance

Staff trained in evacuation procedures for guests with disabilities
Visual and auditory emergency alarms
Designated assembly points
Priority evacuation for guests with mobility needs

Medical Emergencies

First aid trained staff at all shows
Clear access routes for emergency services
Communication with local emergency services about venue accessibility

Legal Compliance

We comply with:

Americans with Disabilities Act (ADA)
Section 508 of the Rehabilitation Act
State and local accessibility laws
Web Content Accessibility Guidelines (WCAG) 2.1 AA

Resources and Partners

We work with and recommend:

National Organizations

Local Resources

[Local disability services organizations – varies by location]
[Regional transportation accessibility information]

Alternative Formats

This Accessibility Statement is available in:

Large print (email request to alise@laperlaagency.com)
Plain text format
Audio format (upon request)
Easy-read version (coming soon)

Updates to This Statement

We regularly review and update this statement to reflect:

Improvements to our accessibility features
Changes in accessibility standards
Feedback from our community
New venue partnerships

Last comprehensive review: August 7, 2025
Next scheduled review: August 7, 2025

Recognition

While we strive for excellence in accessibility, we recognize that barriers may still exist. We are committed to identifying and removing these barriers and appreciate your patience and feedback as we continue this ongoing process.

Contact Information

Accessibility Coordinator
La Perla Agency
Email: alise@laperlaagency.com

Mailing Address:
La Perla Agency
Attn: Accessibility Services
[Address]
[City, State ZIP]

Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
Weekend show days: 2 hours before showtime

La Perla Agency – “Entertainment for Everyone”

We believe that the magic of live performance should be accessible to all. Thank you for helping us make that vision a reality.