Frequently Asked Questions (FAQ)

You have several convenient options: Book online 24/7 at laperlaagency.com for instant confirmation, call our box office during business hours for personalized assistance, visit participating venue box offices in person, or find select shows on partner platforms like Eventbrite. Online booking is fastest and includes immediate email confirmation with mobile tickets.

We accept all major credit cards (Visa, Mastercard, Amex, Discover), debit cards with Visa/Mastercard logos, PayPal, digital wallets like Apple Pay and Google Pay where available, plus La Perla gift cards and vouchers. All transactions are secure and PCI-compliant for your protection.

Yes, ticket prices typically include a $3-5 service fee per ticket, venue facility fees (varies by location), applicable taxes, and optional ticket insurance. All fees are clearly displayed before checkout – no hidden surprises. Door prices may be $10-15 higher than advance purchase.

Yes, if the show isn’t sold out! However, door prices are typically higher than advance purchase, popular shows often sell out days in advance, and some venues have limited box office hours. We strongly recommend booking ahead to guarantee entry and save money. Check show pages for availability status.

Most shows allow up to 8 tickets per customer. High-demand performances may limit purchases to 4-6 tickets to ensure fair access. For groups of 10 or more, contact groups@laperlaagency.com for special rates and dedicated service. Corporate packages available for 20+ attendees.

All sales are final – no refunds or exchanges. Exceptions include: shows cancelled by La Perla (full refund within 14 days), postponed events (refund or transfer option), documented medical emergencies (case-by-case review), and situations required by law. We recommend ticket insurance for added flexibility.

If we cancel a show, you’ll receive an automatic full refund of ticket price and all fees within 14 business days. We’ll send immediate email notification with details. While we refund all ticket costs, we cannot compensate for travel or accommodation expenses – consider travel insurance for those.

Standard tickets cannot be exchanged, but some shows offer ‘flexible booking’ for an additional fee at purchase. If you bought ticket insurance, check your coverage for exchange options. For special circumstances (medical, emergency), contact customer service – we review case-by-case.

Absolutely! Most shows allow free ticket transfers. Simply log into your account and use the ‘Transfer Tickets’ option, or forward your confirmation email to the new attendee. Transfers must be completed 24 hours before showtime. The new attendee may need photo ID matching the transferred name.

While we don’t offer refunds for change of plans, you have options: Transfer tickets to a friend or family member (free), check if your tickets are eligible for verified resale on our platform, or consider purchasing ticket insurance for future bookings ($5-10 per ticket for peace of mind).

Arrive 30 minutes early for general admission (first-come seating), 15-20 minutes for reserved seats, 45 minutes if you need accessibility services, or 60 minutes for immersive experiences with check-in. Doors typically open 30-60 minutes before showtime. Bar service usually starts when doors open.

It varies by show: Reserved seating lets you choose specific seats when purchasing. General admission is first-come, first-served. Cabaret style has assigned tables with flexible seating within your table. Immersive experiences may have no traditional seating. Seating type is clearly marked at purchase.

Late arrival policies protect the experience for all guests. Most shows hold latecomers until after the opening number (10-15 minutes). You may be seated at the back or held until intermission. No refunds for late arrival. Some immersive shows cannot accommodate late entry. Check in if running late!

For reserved seating shows, yes! Select your preferred seats during online booking. Our interactive seating charts show exact views. For general admission, arrive early for best choice. Accessible seating can always be reserved in advance by contacting access@laperlaagency.com.

Parking varies by venue but we’ve got you covered! Most venues have nearby paid parking ($10-25), some offer valet service ($15-30), and we list public transportation options for each venue. Accessible parking is always available. Check venue pages for specific details and money-saving tips.

Yes! Most venues feature ramped or level entrances, elevator access to all levels, accessible restrooms, and designated wheelchair seating with excellent sightlines. Companion seating is available adjacent to accessible spots. Contact access@laperlaagency.com for specific venue details or special needs.

Absolutely! Service animals are welcome at all shows with no additional fees. Please inform us when booking if possible so we can ensure appropriate seating (extra space, easy exit access). Emotional support animals policies vary by venue – please check in advance.

Yes! ASL interpretation is available for select performances and can be arranged with 2 weeks advance notice for most shows. Open captioning is offered for designated performances each month. Contact access@laperlaagency.com to request services or check the schedule of interpreted shows.

Yes, at most venues! Devices are available free at guest services (ID may be required as deposit). They’re compatible with hearing aids with T-coil. You can bring your own headphones or use provided ones. Reserve devices in advance for guaranteed availability.

We offer large print programs, Braille programs (advance request), audio descriptions for select shows, sensory-friendly performances (reduced sound/lights), priority boarding for mobility needs, and accessible drop-off zones. Contact our accessibility team to discuss any specific needs – we’re here to help!

Standard packages include professional performance (60-90 minutes), basic sound and lighting, event coordination, customization options (themes, music), and optional add-ons like meet & greets, workshops, or team-building activities. Full production packages include staging, advanced lighting, and dedicated technical crew.

For best availability: Private venue performances need 4-8 weeks notice. Holiday season events (Nov-Jan) book 3-6 months ahead. Custom show creation requires 8-12 weeks. Standard venue buyouts need 2-4 weeks. Rush bookings may be possible with additional fees – contact us!

First check spam/junk folders and Gmail’s Promotions tab. Log into your account to view order history and reprint tickets. Still missing? Contact customer service with your name and purchase date – we’ll resend immediately. Pro tip: Add info@laperlaagency.com to contacts to ensure delivery.

Easy! Click ‘Sign Up’ on our website, enter your email and create a password, verify via email link, and optionally add show preferences. Account benefits include faster checkout, order history access, exclusive presales, special offers, and easy ticket transfers. Takes under 2 minutes!

Click ‘Login’ then ‘Forgot Password?’ Enter your email for a reset link (valid 24 hours). Create your new password and you’re in! Didn’t receive the email? Check spam or contact support. Pro tip: Use a password manager to never forget again!

Yes! Mobile tickets work at most venues. Show the QR code from your email or account (must be ‘live’ – screenshots may not scan). For guaranteed entry, have tickets accessible offline. Some venues require printed tickets – this is noted at purchase.

Try clearing browser cache and cookies, switching browsers, disabling ad blockers, checking internet connection, or using incognito mode. Still having issues? Call our box office to book by phone, or email tech@laperlaagency.com with error details. We’ll get you those tickets!

Yes! Perfect for any occasion. Available in amounts from $25-$500 with no expiration date. Choose digital delivery (instant email) or physical cards (shipping fee applies). Redeemable for any show or merchandise. Buy at laperlaagency.com/gift-cards. Volume discounts for corporate gifts!

Enter your code at checkout in the ‘Promo/Gift Code’ box. The discount applies instantly. For phone orders, give the code to our agent. Codes are case-sensitive! One code per order. Gift cards can be combined with promo codes for extra savings.

Our VIP program is launching soon! Currently, newsletter subscribers get exclusive presales, special discount codes, and first access to new shows. Sign up on our website to be first to know when the full rewards program launches. Text JOIN to 55555 for instant alerts!

Save money several ways: Join our newsletter for exclusive codes, follow social media for flash sales, book groups of 10+ for automatic discounts, check for weekday matinee pricing, look for early bird specials on new shows, and students/seniors/military save 10% with ID (select shows).

Gift cards cannot be redeemed for cash or refunded, but they can be transferred to another person. Lost cards can be replaced with proof of purchase. Remaining balances stay on the card for future use. Check balance anytime at laperlaagency.com/balance.